National Computer Center (NCC)
e-Serbisyo (Philippine Government Service Portal)

The National Computer Center (NCC) was established on June 30, 1968. Initially, NCC was tasked to educate, direct and guide national agencies on the uses and benefits of computers. The agency also spearheaded projects to automate functions of different government agencies. Through the years, NCC's has been a catalyst of change and improvement in the government's systems, operations and delivery of services to the public. Its ventures helped other agencies achieve greater productivity, gave the public a wider access to information and allowed for an even faster delivery of basic services. Today, NCC lends its full support to the administration's ICT thrust by forging strategic alliances with the private sector, coordinating ICT activities, developing human capital, promoting ICT utilization in all sectors of the society and advocating Philippine ICT services worldwide.

The Business Issue

NCC recognized the need to have a more efficient way for civilian to get services from government agencies. Although most, if not all of the large government agencies have existing websites that attempt to offer some form of online service, the current experience still leaves much to be desired. At present, each government department/ agency separately designs and maintains its own websites, thus the Philippine government websites have varied visual designs, information architectures, and metadata classifications. Though there has been an attempt to advocate standards for websites, such is not enough to enable citizens to quickly navigate their way through various agency websites to find the specific information they need.

NCC recognized that a portal is a crucial step towards the establishment of an e-Government. The vision is to make the government more accessible and citizen-centric by establishing a portal, which will serve as a "single-door" web-based gateway fro providing convenient access to government e-services and information. Citizens should not be faced with the difficulty of knowing which government agency is responsible for which services or program.

Our Approach

TIM custom developed the e-Services Portal tagged as "eSerbisyo" to be a single entry point designed as a one-stop source and citizen-centric; business-friendly; and frontline service focused portal for accessing comprehensive information and government services. The eSerbisyo provides an integration of all citizen-centric online frontline services of government agencies. TIM took into consideration the need of the beneficiaries of the eSerbisyo namely the citizens, overseas Filipino workers (OFWs), businessmen & investors, government employees and visitors of the Philippines. TIM also provided the IT Infrastructure for eSerbisyo to work. As a system integrator, TIM provided hardware and software, consultation, project management, data center construction, structured cabling and maintenance service and support.

How It Worked

Technology Used: